Location:
Bengaluru
Contact Hr:
Industry:
Information Technology (IT)
Experience:
1-6 year
Job Description
A Lead Technical Support Advisor is responsible for overseeing technical support teams, managing customer issues, ensuring timely resolutions, and enhancing customer satisfaction. They serve as the primary contact for complex technical issues, offering guidance to junior support staff and working closely with other departments, such as engineering and product teams, to resolve advanced issues and implement support improvements.