Job Description

As a Relationship Manager (Phone Banking), you will have the opportunity to engage with all customers of the Bank and provide every assistance required to ease their financial journeys and service their banking and investment needs as part of Customer 360-degree banking. On a day-to-day basis, you will be responsible for resolving customer queries over the phone, providing relevant product and service information, and cross-selling various banking products to our existing customers over the phone, all while providing excellent service. To do so, it is imperative to develop a thorough understanding of the customer''s profile, demographics, banking behavior, and portfolio. Hence, this role will also require a flair for identifying sales opportunities and driving revenue while keeping NPS at the core of your engagement and following the Bank''s philosophy of Fair Customer, Fair to Bank.