Job Description

A Senior IT Helpdesk Technician is responsible for providing advanced technical support and assistance to end-users, resolving IT-related issues, and ensuring the efficient operation of an organization's IT infrastructure. They oversee the helpdesk team, manage escalated support requests, and ensure that hardware, software, and network issues are resolved in a timely and effective manner. In addition to technical expertise, they also contribute to training and mentoring junior IT staff.