Job Description

The Assistant Manager - Tech Support plays a crucial role in overseeing the technical support team, ensuring the timely resolution of technical issues, and delivering exceptional customer service to internal and external users. This role involves managing day-to-day operations, mentoring support staff, coordinating with other departments, and improving processes to enhance the overall support experience. The Assistant Manager will help ensure the team meets service level agreements (SLAs) and operational goals while promoting efficiency and continuous improvement.