Job Description
The CRM Manager is responsible for overseeing the customer relationship management (CRM) system, ensuring it effectively supports marketing, sales, and customer service initiatives. This role focuses on managing the CRM platform, analyzing customer data, developing strategies to improve customer engagement, and driving CRM-related processes to enhance customer loyalty and business growth. The CRM Manager works closely with cross-functional teams to ensure the CRM system aligns with the organization’s customer-centric goals.