Job Description

A Customer Success Leader - Japanese is responsible for managing and driving customer success initiatives for Japanese-speaking clients or markets. This role involves ensuring that customers are satisfied with the company's products or services, driving customer retention, and working closely with the customer support and sales teams. The Customer Success Leader ensures customers realize value from their products or services and help them overcome challenges, all while fostering strong customer relationships. This position also requires a deep understanding of the Japanese market and culture to tailor the customer success approach effectively.