Job Description

A Customer Service Representative (CSR) is responsible for assisting customers by addressing their inquiries, resolving issues, and providing information regarding products or services. This role focuses on delivering high-quality service through multiple communication channels, such as phone, email, live chat, or social media. The CSR ensures customer satisfaction, builds strong relationships, and acts as a liaison between the customer and the company. They are responsible for problem-solving, processing orders, managing complaints, and offering solutions in a professional and timely manner.