7 months ago

It support service desk- team leader
Client of salarite

Location:

Gurugram

Contact Hr:

Industry:

IT Services & Consulting

Experience:

2-8 year
Customer Satisfaction
Technical Support
Process improvement
Team leadership and management
Incident and request management
Skills
Customer Satisfaction
Technical Support
Process improvement
Team leadership and management
Incident and request management

Vacancies

3

Job Type

Full Time

Salary

Not Disclosed

Job Description

An IT Support Service Desk - Team Leader oversees the operations of the IT service desk, ensuring that end-users receive timely and effective technical support. They manage a team of IT support professionals, coordinate support activities, and implement best practices to enhance service delivery. The role involves leadership, troubleshooting, team management, and maintaining a high level of customer satisfaction through efficient problem resolution.