Job Description

A Collection Officer is responsible for managing overdue accounts, ensuring the timely recovery of debts, and maintaining positive relationships with customers. Their primary goal is to ensure that payments are made on time and to minimize financial losses for the organization. Job Description for a Collection Officer: Key Responsibilities: Debt Recovery: Contacting customers with overdue accounts via phone, email, or in person. Negotiating payment plans and terms with customers to ensure debts are settled. Monitoring outstanding debts and working to ensure they are paid in full. Account Management: Maintaining detailed records of communication with clients regarding their payments. Updating account information in the database, ensuring all notes are accurate and timely. Negotiating Payment Terms: Offering flexible payment solutions (such as extended payment periods) while ensuring the organization’s financial interests are protected. Setting up repayment schedules and monitoring compliance.