Job Description
We are seeking a proactive and customer-focused CRM Executive to manage and enhance customer relationships. The ideal candidate will be responsible for implementing customer relationship strategies, analyzing customer data, and ensuring high levels of customer satisfaction. This role requires strong communication skills, analytical thinking, and experience with CRM tools.
Key Responsibilities:
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Manage and maintain the customer database using CRM software.
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Develop and implement customer engagement strategies to improve retention.
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Handle customer queries, resolve issues, and ensure a positive customer experience.