Job Description
We are seeking a proactive and customer-focused CRM Executive to manage and enhance our customer relationship management processes. The CRM Executive will be responsible for maintaining the CRM database, analyzing customer data, creating targeted campaigns, and ensuring a smooth customer journey across all touchpoints. This role is key to driving customer engagement, loyalty, and retention.
Key Responsibilities:
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Maintain and update the CRM system with accurate customer data and interactions.
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Execute CRM campaigns across email, SMS, and other communication channels.
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Monitor customer engagement and analyze CRM metrics such as open rates, click-through rates, and conversions.