Job Description

We are seeking a polite, problem-solving, and detail-oriented Customer Support Intern to join our support team. You will be the first point of contact for our customers and play a vital role in improving customer satisfaction and retention.

Key Responsibilities

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner

• Assist in resolving customer issues, providing accurate information and follow-ups

• Document customer feedback and recurring issues to help improve processes

• Collaborate with internal teams (product, sales, technical) to find effective solutions

• Help update support documentation, FAQs, and help center content

• Monitor support ticket systems and ensure timely closure of requests

• Gather insights from customer interactions and share them with the team