Job Description

We are hiring a Junior Technical Support Engineer to assist clients with software and hardware issues, troubleshoot technical problems, and ensure smooth IT operations. You will work closely with the development and QA teams to ensure quick and efficient resolution of customer queries.

Key Responsibilities:

• Provide Level 1 technical support via email, chat, or phone

• Troubleshoot software, hardware, or networking issues for clients or internal teams

• Escalate unresolved queries to higher-level engineers or teams

• Log and document issues and resolutions in the ticketing system

• Conduct system checks, installations, and updates

• Help test and verify bugs, patches, and fixes with QA team

• Assist users with software configurations and system access

• Create user guides, FAQs, and troubleshooting documents

• Ensure timely response and resolution to meet SLAs