Job Description

We are looking for a detail-oriented and customer-focused Technical Support Specialist to provide front-line support to users and clients. You will handle technical queries, troubleshoot issues, and ensure timely resolution while maintaining high levels of customer satisfaction.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support via phone, email, and chat

• Diagnose and troubleshoot software, hardware, and network issues

• Guide users through step-by-step solutions and system configurations

• Escalate complex issues to senior engineers or product teams

• Document issues, solutions, and updates in the ticketing system

• Assist in creating support documentation, FAQs, and user guides

• Collaborate with internal teams to improve products and support quality

• Monitor system alerts and take proactive support actions