Location:
Jaipur
Industry:
Information Technology (IT)
Experience:
Job Description
We are looking for dedicated and tech-savvy Technical Support Engineers to provide first-line support to clients and internal users. You will troubleshoot hardware/software issues, ensure timely ticket resolution, and act as a bridge between users and the tech team. This role demands strong communication skills and a customer-first attitude.
Key Responsibilities:
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Respond to user queries via chat, email, and phone
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Diagnose and troubleshoot software, hardware, and network issues
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Log issues and resolutions in the ticketing system
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Guide users through step-by-step problem-solving procedures
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Escalate unresolved issues to senior support or engineering teams
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Monitor system performance and alerts
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Create and maintain technical documentation and knowledge base articles
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Collaborate with the QA and DevOps team to report bugs and suggest improvements