Location:
Jaipur
Industry:
Information Technology (IT)
Experience:
Job Description
We are looking for a solution-oriented Technology Support Engineer to provide front-line technical assistance across software, hardware, and network platforms. You will be responsible for diagnosing issues, resolving user queries, and ensuring system uptime for end-users and clients.
Key Responsibilities:
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Provide technical support via phone, email, or ticketing platforms
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Troubleshoot and resolve issues related to systems, software, and network configurations
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Install, configure, and upgrade applications and IT tools
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Support end-user hardware (laptops, desktops, printers, etc.) and peripherals
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Document solutions, SOPs, and maintain user manuals
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Collaborate with DevOps, IT, and product teams for deeper issue resolution
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Track support metrics and ensure SLA compliance
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Assist in deploying security patches, updates, and system monitoring tools