1 month ago

Technology support engineer
Client of salarite

Location:

Jaipur

Industry:

Information Technology (IT)
Networking: tcp/ip
vpn
dns
dhcp
Os troubleshooting: windows
linux
macos
Problem-solving & troubleshooting ability
Skills
Networking: tcp/ip
vpn
dns
dhcp
Os troubleshooting: windows
linux
macos
Problem-solving & troubleshooting ability

Vacancies

4

Job Type

Full Time

Salary

Not Disclosed

Job Description

We are looking for a solution-oriented Technology Support Engineer to provide front-line technical assistance across software, hardware, and network platforms. You will be responsible for diagnosing issues, resolving user queries, and ensuring system uptime for end-users and clients.

Key Responsibilities:

 

  • Provide technical support via phone, email, or ticketing platforms

  • Troubleshoot and resolve issues related to systems, software, and network configurations

  • Install, configure, and upgrade applications and IT tools

  • Support end-user hardware (laptops, desktops, printers, etc.) and peripherals

  • Document solutions, SOPs, and maintain user manuals

  • Collaborate with DevOps, IT, and product teams for deeper issue resolution

  • Track support metrics and ensure SLA compliance

  • Assist in deploying security patches, updates, and system monitoring tools