Job Description

We are seeking a dedicated and technically skilled Executive – Hardware Support to provide end-user support for hardware-related issues across systems, peripherals, and network equipment. The ideal candidate will troubleshoot, maintain, and ensure optimal functioning of hardware infrastructure to support daily business operations.

Key Responsibilities:

• Diagnose and resolve hardware issues on desktops, laptops, printers, and peripherals.

• Install, configure, and maintain hardware systems and related devices.

• Handle hardware replacement, upgrades, and preventive maintenance schedules.

• Provide end-user support and training on hardware usage and best practices.

• Maintain asset inventory and update hardware logs.

• Coordinate with vendors for repairs and warranty support.

• Support network hardware like routers, switches, and LAN cabling when required.

• Ensure data security and proper handling of IT equipment.

• Work collaboratively with software support and system admin teams.

• Escalate complex issues to senior IT personnel with complete documentation.