Job Description

The HR Operations Specialist is responsible for managing and supporting the day-to-day HR processes that ensure a smooth employee experience across the organization. This role focuses on HR administration, compliance, HR systems, payroll support, and process improvement, while serving as a key point of contact for employees and managers.

Key Responsibilities

HR Administration & Employee Lifecycle

• Administer onboarding, employee records, job changes, and offboarding processes.

• Prepare and maintain HR documentation such as contracts, letters, and forms.

• Ensure accurate and up-to-date employee information in HR systems (HRIS/HRMS).

Payroll & Benefits Support

• Assist with payroll preparation and resolve employee payroll queries.

• Administer employee benefits (healthcare, leave, retirement, etc.).

• Collaborate with finance and external vendors for payroll/benefits processes.

Compliance & Policy Management

• Ensure compliance with labor laws, company policies, and regulatory requirements.

• Support audits and reporting requirements.

• Help update and enforce HR policies and procedures.

HR Systems & Reporting

• Maintain HR technology platforms and support system improvements.

• Generate HR reports and dashboards (headcount, turnover, leave data, etc.).

• Ensure data integrity and confidentiality of HR records.

Employee Support

• Act as first point of contact for employee HR queries.

• Provide guidance on policies, benefits, and HR processes.

• Contribute to a positive and seamless employee experience.

Process Improvement & Projects

• Identify opportunities to streamline HR processes.

• Support HR projects such as system upgrades, engagement initiatives, and compliance programs.