Job Description

The role involves managing the end-to-end accounts receivable process while ensuring timely billing, accurate invoicing, and effective client communication. The position requires strong customer relationship management skills, a focus on service renewals, and the ability to contribute to overall financial operations.

Key Responsibilities:

• Monitor and follow up on accounts receivable through phone, email, and written communication.

• Maintain and manage the billing system for accuracy and efficiency.

• Generate invoices, account statements, and ensure timely client payments.

• Handle service renewals and drive client retention initiatives.

• Build and sustain strong, profitable relationships with customers.

• Support business growth by identifying opportunities for up-selling and cross-selling.

• Keep accurate records of renewals, payments, and client interactions.

• Investigate and resolve discrepancies, payment issues, or client queries.

• Assist in financial management tasks and provide analysis to support decision-making.