Job Description

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer interactions, maintain strong client relationships, and ensure seamless coordination between customers and internal departments. The ideal candidate will handle customer queries, follow-ups, documentation, and post-sales support while delivering an excellent customer experience.

Key Responsibilities

• Manage customer relationships throughout the sales and post-sales lifecycle.
• Handle customer inquiries, complaints, and service requests in a timely manner.
• Coordinate with the Sales, Accounts, Legal, and Project teams to ensure smooth customer support.
• Maintain customer records, agreements, payment details, and documentation in the CRM system.
• Conduct regular follow-ups with customers regarding payments, possession, registrations, and project updates.
• Prepare CRM reports, customer MIS, and follow-up trackers.
• Schedule customer meetings, site visits, and document collection.
• Ensure timely resolution of customer issues while maintaining high customer satisfaction.
• Support registration, possession, and handover processes.
• Ensure compliance with company policies and maintain accurate records.

Key Skills

• Customer Relationship Management
• Client Coordination
• Customer Service
• Communication Skills
• Documentation Management
• Follow-up & Coordination
• Complaint Resolution
• CRM Software
• MS Excel & MS Office
• MIS Reporting
• Team Coordination
• Time Management