Job Description

- Ability to determine customer needs and provide appropriate solutions. - Responds to customer inquiries regarding online merchandise or service orders. - Assists customers with product selection, answers basic questions, and suggests various product options that are available. - Document customer problems and inputs in the ticketing system. - Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. - Excellent customer service skills, including maintaining focus on customer issues in a fast-paced environment. - Ability to empathize with and prioritize customer needs. - Demonstrates interpersonal skills with a diverse customer base. - Demonstrates ownership to resolve challenging customer issues, escalating when necessary.